sorensen hydro designs

Discussion in 'Boat Design' started by gem56, Jul 28, 2013.

  1. gem56
    Joined: Jul 2013
    Posts: 2
    Likes: 0, Points: 0, Legacy Rep: 10
    Location: Australia

    gem56 New Member

    Has anyone had dealings with Sorensen Boat designs ?

    I bought a set of plans for a hydro Plane which included pattens for the frames and a DVD instruction

    The DVD I recieved is Blank and now Sorensen will not answer emails for
    a replacement DVD

    NOT impressed
     
  2. bluesketcher
    Joined: Jul 2013
    Posts: 9
    Likes: 2, Points: 0, Legacy Rep: 48
    Location: oahu

    bluesketcher Junior Member

    Have you tried different dvd players. A Memorex player we had works fine with netflix dvds. Other new DVDs it says Load Disc and it wouldn't play dvds burned on a computer. I got a new sony player and it reads all the discs fine.
     
  3. gem56
    Joined: Jul 2013
    Posts: 2
    Likes: 0, Points: 0, Legacy Rep: 10
    Location: Australia

    gem56 New Member

    dvd

    I have tried other players ,even sent to a computer shop and they said it was blank
     
  4. PAR
    Joined: Nov 2003
    Posts: 19,133
    Likes: 480, Points: 93, Legacy Rep: 3967
    Location: Eustis, FL

    PAR Yacht Designer/Builder

    Welcome to the forum. Sorry about your luck on the disk.

    It wouldn't be the first time a CD or DVD went out the door blank, for any origination. I've done it, and also have bought them, so keep trying, but instead of emails, try a phone call. Person to person contact is much more effective and productive.

    If you bought it on a credit card, call the credit card company and tell them what's up. The amount will be deducted from your account and Sorensen Boat design will have to pay up.
     
  5. rwatson
    Joined: Aug 2007
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    Location: Tasmania,Australia

    rwatson Senior Member

    Phoning the US from Australia is costly and tricky to time properly. Its amazing how many US companies expect phone calls from other countries - I have had a few "Phone now for this special deal ...", totally ignoring the fact I wasn't from the US

    A company that doesn't answer emails is very naughty.

    Like Par suggests, I would cancel via the credit card route if you don't hear with three days.
     
  6. Mike Graham
    Joined: Feb 2013
    Posts: 67
    Likes: 6, Points: 0, Legacy Rep: 54
    Location: Maryland

    Mike Graham Junior Member

    Are you sure the DVD is blank and not just a Region 1 DVD put in a Region 4 DVD player?
     

  7. PAR
    Joined: Nov 2003
    Posts: 19,133
    Likes: 480, Points: 93, Legacy Rep: 3967
    Location: Eustis, FL

    PAR Yacht Designer/Builder

    See if you can Skype them. There are also other ways to make low cost phone calls from over seas.
     
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