To answer your first question, Hammer808, No, this is not normal, and indicates a steering set up problem. If it's not the steering that's at fault, it could be a lot more problematic I'm afraid.
Just a little extra info here. Jet boats do not (or should not) produce any torque effect as does a propellor driven boat. With a right hand rotating propellor for example, it's easier to turn left than it is to the right.
In a Jet boat however, this is not the case. Letting go the steering wheel in a jet boat (assuming it is set up correctly) should see the boat carry on in a straight ahead line. In a propellor driven boat, letting go of the steering wheel will cause the boat to bear to the left - in the case of right hand propellor rotation. Caution should be exercised when trying these manoeuvres.
What does your g/f's boat do if the steering wheel is centred and let go. Does it bear off to one or other side?
Your g/f's jet boat having no steering to the right, despite the jet stream pointing to the right, is not good and suggests a pretty serious problem.
PAR's suggestion to check full lock to lock is the first thing to do.