Bentley 2007 Pontoon Problems

Discussion in 'All Things Boats & Boating' started by pademarco, Aug 2, 2007.

  1. eponodyne
    Joined: Aug 2007
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    Location: Upper Midwest

    eponodyne Senior Member

    Truth is absolute defense against accusations of slander. Either you DO build a boat with the best-quality materials (since you're not using titanium and borated black locust, this is a misstatement) and to the highest standards (Placing dissimilar metals in contact with each other in a marine environment? I knew not to do that when I was 14!), or you DO NOT. And since things that should not have broken did; and since things that should not have corroded did; and since lights that should have worked don't; I can tell you that this "slander" red herring you're throwing out there just isn't going to fly with this crowd. Don't piss on our legs and tell us it's just spray coming over the bow.

    Furthermore, I'm forwarding a link of this thread to my friend who HAD been considering buying a Bentley.
     
  2. CHRIS WILLAIMS
    Joined: Aug 2007
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    Location: LEXINGTON, SC

    CHRIS WILLAIMS Junior Member

    eponodyne, Right On!! None of this should have happen! And i hate that it did! Now we have to correct it, but we cant do that over the airways. I think everybody will agree that we have to have the boat at one of our dealers to take care of this. I sure you and mr. demarco do your very best to put out your best work. But if something happens... you ask your customer to bring it in and you get right on it to correct the problem, Again, That all i'm asking for the opportunity. When he sent us the pictures of his boat, we forward them to our supplier of those products and they said... Wow, that shouldnt have happen. Get those parts back so we can test them and get this corrected. One of the suppliers already sent Mr. Demarco the new parts. The wiring and sheilds under his boat is our bad and we have got to correct it Mr. Demarco has everyright to be dissapointed and upset, and everyone agrees this should have never happen. But instead of giving us a chance, he chose to harm our company viva internet sites, emails etc. I'm just an employee with common sense, and common sense veiws. We are just tring to fix our problems on Mr.demarco boat and try to make him happy. Thats all. But he want give us a chance!
     
  3. pademarco
    Joined: Aug 2007
    Posts: 30
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    Location: Lodi NJ

    pademarco Junior Member

    The boat is a 125 mile from the dealer. I will return the boat after the season and any one reading this will have read that I have stated that Bentley has agreed to make all the repairs. I guess you and Bentley don't get it. How many time are you going to state I have not bought the boat back for repairs> I think any one reading this understands why. I BOUGHT A BOAT TO USE FOR THE SUMMER NOT TO USE THIS BOAT AFTER THE SUMMER AS A ICE BOAT FOR THE WINTER.. Why buy a boat for the summer and you can,t use it. For a Person to buy a Boat from a manufacture that suppose to care bout the product they make, how can so may problems happen, in such a short period of time (Four Months) I would put a Boat in the Same category as a Car. I guess informing others of potential problem is hurting the company and the hell with the buyers. The consumer never gets hurt. I have not been harmed in any way with all these problems don't get hurt, they just spent up to $25,000. on your product, with the intent of have a great summer with there family and Boat. But I guess the public has no right to know of potential problems with a product. Your acting like I had a flat tire on my car, and to you ,WHAT'S THE BIG DEAL. Instead of informing the public that your company is working to correct all the possible problems and assuring them these issues will not happen again you insist on attacking me and my motive. Again I have experienced all these problems with your product I just did,t wake up one day and decided to make up problems about your product. Try putting as much effort in fixing the problem so they will not happen to others. I bought your boat with my hard earned money and I have experienced all these problems and has affected my summer, but your company's and I assume that you represent your company's views. and you keep on insisting I hurting you. I guess you are worried about your bottom line, money. It that what this is all about Chris your pay check hurt. Try and focus on correcting potential problems with your boat and stop attacking me. Your remarks concerning this matter has not help your situation. Chris move on and starting solving any potential problem with your product. They all want to know what your company is doing to solve potential problems. I don't think they are interested in your reply about I HAVE NOT BOUGHT THE BOAT BACK FOR THE REPAIRS. This is not an attack on your company it is general information about a consumer that has experienced problems with you product. No different then consumers report or any other organization the has used your product and reports their findings.
     
  4. eponodyne
    Joined: Aug 2007
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    Location: Upper Midwest

    eponodyne Senior Member

    Mr Williams,

    until you send your best craftsman out to meet mr Demarco at his dock with all the tools and materiel he needs to install better-quality and properly engineered replacement parts, you haven't done all you can, and all your blather over customer service is just mist in the breeze. Have the company put its money where its mouth is, or kindly have the company shut it.
     
  5. pademarco
    Joined: Aug 2007
    Posts: 30
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    Location: Lodi NJ

    pademarco Junior Member

    Up date on my New 2007 Bentley Pontoon. I have been in touch with Bentley and the dealer I bought the boat from. Lake Hopatcong Marine Co Lake Hopatcong NJ
    There are conditions on how and what repairs will be made.
    1. The repairs will be made according to what they feel is defective according to their standards.
    2. I must bring the boat back to the dealer at my expense.
    3. The time element concerning repairs depends on parts availability and what has to be done. It could be one week or a month. They will not specify a time frame to me they have to see the boat first.
    4.They suggested that all my posting about my experience with my new Bentley Pontoon 2007 200 cruiser boat be removed off the INTERNET.
    Bentley and the dealer Lake Hopatcong Marine Co. Hopatcong NJ 07849. claim I have no bases for doing what I have done with the postings on the INTERNET and that I have not given them a chance to make the needed repairs. I have agreed to let them make the repairs because there is no other choice in this matter for me. They will not replace the boat or refund my money. I have asked and this request has been rejected by both Bentley and the Selling dealer Lake Hopatcong Marine .NJ .The only choice for me is to repair my boat under there conditions.
    The one thing I reject is removing my personal experience with the issues with MY new 2007 Bentley boat that I bought. I have no knowledge if there is other boats having the same problems as I have . I have been told there could be legal action against me if I refuse to remove all article pertaining to my experience with My new 2007 Bentley Pontoon boat that I bought. Again my writings about the Bentley Pontoon I bought four months ago is based on my experience and my problems. I have made no reference about the company itself Good Or Bad ,just about the product . Again I have stated OVER and over they want to repair the boat.. Will they repair all the items needed correctly. I will find out after the boat is returned to me. The price I paid for the Bentley 200 Cruiser with 90 hp Mercury 4 stroke ,Trailer, sales Tax, freight amounted to over $26000.00. Until some give me $26000.00 for this Bentley 2007 Boat the boat belongs to me and is my legal property. I thought we lived in a country that the personal experience with items you bought and are considered yours that you have a right to inform whether good or bad, about the product and your experience with that product, and the Company's involved, without threats of reprisal. Anyone that reads my problems with my NEW Bentley 2007 200 cruiser can make their own conclusion whether I am wrong or not about this issue. I have asked what I believe is a fair question to Bentley and Lake Hopatcong Marine Co,. why so many problems with my New 2007 Bentley Boat 4 months old. The reply I have received from them is they have no other problem with other Bentley Boats. And we will repair yours when you return it to the dealer. And again I will state for the last time it was not returned because I bought the boat to use for the summer at my shore home which is 125 miles from the dealer. I do no trailer the boat. its parked in my lagoon in the back of my house. Repairs done by me were to keep the boat usable until it was returned for all the other repairs. They were well aware that the boat would be returned after the season. I have never denied Bentley the chance to make all the needed repairs.I will update as things progress whether good or bad.
     
  6. boxrs
    Joined: Aug 2007
    Posts: 13
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    Location: dfw

    boxrs Junior Member

    Wow.

    Being a boater for 12 years, I've never seen this much griping over petty things.

    Pete: Unfortunately, we are already in the 21st century and teleportation is not an option for you and your estranged pontoon boat. So, I suggest you get out of your chair, attach the hitch to your vehicle, trailer to the hitch, and load your boat up. 125 miles really isn't that far. Shouldn't take you any more than 2 hours to drive. It's normal for the boat owner to trailer a boat in for warranty work. Get off of your tail and do it. You've spent so much time crying on the internet about this, that you could have taken your boat to the shop, gotten it fixed, and had back in the water by now. Even if you had to make two trips! is it really worth that much whining and crying over a few rusty screws and other petty issues? It's not like the nav and anchor lights are 1,000,000,000 candlewatt bulbs that help orbiting satellites tune in to triangulate your position. I'm sure a phillips or flat head screw driver and a few screws would have helped fix the problem with your rusty screws... I even bet if you'd filled the boat up, you wouldn't have ran out of gas !

    It's obvious that Bentley slacked when building your boat, and maybe all the other 2007 models as well. But you know as well as I do that anyone has access to JD Power and Associates and other boating resources. YOU'RE A MECHANIC for crying out loud. You should have done your homework before buying one of the lowest rated boats on the market... and if you did do your homework before hand, shame on you for buying this POS. You really have no one to blame but yourself, so gas up your boat, replace a couple screws, and get on with your life. You should have purchased a nice used boat with a better rating, or saved your pennies for a brand new boat that wasn't such a dump.

    Next time you post, use spell check and have someone proof read your sentences. There is a difference between the word "brake and "break."

    Seriously, you don't deserve any more attention. You're whining all over the internet about how you're the victim and you want the dealer to buy the boat back... How about you take your boat back into the shop before you start complaining again. Who knows, they might even try to resolve your issues and do their job. After that, then come back to complain.

    One more thing, through my years of boating, most boat gas gauges fluctuate a bit. My last two boats varied by about 1/4-7/8 tank, and my fathers Crownline 202BR did the same thing. He even took the liberty to go through 3 gauges and 2 brand new tanks. Here's a suggestion, fill it up at 1/2 tank !
     
  7. fridays
    Joined: Aug 2007
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    Location: IL

    fridays New Member

    If it were just a couple of minor issues, that would make it petty. However, I don't think being stranded in your boat is petty. I've had it happen (twice no less) and with a brand new 05 bowrider. Dealer was wrong about the problem the first time, then told us they knew what the problem was, but couldn't fix it. I know how frustrating problems with a brand new boat can be.
    I also know that gas tanks on the boats we've had varied and weren't highly accurate. In this case, the common inaccuracy of boat gas gauges is beside the point. If there was something wrong with the gas tank, it should have been caught somewhere along the line in the building and/or inspection process. Also, it is obvious the parts were of low quality to begin with, if they can't last more than a few months. I think the company should own up and replace this piece of junk.
     
  8. eponodyne
    Joined: Aug 2007
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    Location: Upper Midwest

    eponodyne Senior Member

    You've been a flat-crowned, flat-brimmed straw hat for a dozen years? Cool. What's that like?
     
  9. boxrs
    Joined: Aug 2007
    Posts: 13
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    Location: dfw

    boxrs Junior Member

    They ARE minor issues. That's the funny thing. Being stranded on your boat because of fuel is the operators fault. With boats and with cars, I've always been conservative and calculated fuel burn every time I go out - especially with new cars. That way, I always know approximately how far I go without relying on the fuel gauge. I only drive Honda's. That's because I know they are reliable. But most Honda owners know that the company builds a crappy fuel gauge in most of their models. I think the newer models have gotten better, but anything pre-2003ish have been a little finicky.

    I've been stranded on the waterways before as well. It's one of those things that you have to sit back and laugh about. Things happen. But crying on multiple websites without even bothering to give the dealer a chance is the operators problem as well. Granted, you shouldn't experience problems with brand new products, but you all know that boats have a mind of their own and are more of a maintenance ***** than almost anything else you can sink your money into.

    If the tank is defective, replace it. But it really sounds like normal fluctuations with the gauge/fuel sloshing around in the tank.. Boats experience this a lot more than cars.

    It sounds like this guy is a new boat owner, who went out and blew 26k on a junky boat without doing any homework. Got stranded due to lack of experience, has a couple of rusty bolts etc... probably in over his head and wants out from under the boat.

    Am I defending the boat manufacturer? No. Absolutely not. They should have spent more time/money building a better boat. However, they've offered to try to resolve this guys issues and he's just sitting on the couch at home, complaining to billions of people on the web, instead of at least attempting to trailer it up and see the service they provide.

    I think the consumer needs to protect themself in certain situations, but they're trying to resolve this and he's still crying on his couch. Look, this thread is 3 pages long, ads on craigslist and multiple postings on other sites. I SMELL DRAMA QUEEN !!!
     
  10. seven up
    Joined: May 2006
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    Location: USA

    seven up Junior Member

    And with this type of quality control I doubt there will be any schmoozing it up with JD Power this year either.
     
  11. fridays
    Joined: Aug 2007
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    Location: IL

    fridays New Member

    Only minor issues when it's not your $26k
     
  12. pademarco
    Joined: Aug 2007
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    Location: Lodi NJ

    pademarco Junior Member

    boxrs You must work for Bentley. It sounds like this is more of an issue for you then Bentley. You must be spending a lot of time on the Internet reading and checking my spelling and crammer. I guess you must use spell check alot yourself. I think its a great tool for guys like you that write such intelligent opinions. When you use your spell check every thing is correct and it make you sound so intelligent. Again you sound like a real company man. WOULD LIKE TO BUY My boat . For you ,I am willing to give you a great deal. Please check my spelling and gramme and send my the corrections. I think that any one reading about this problem is interested in the issue and not my Crammer or spelling. It also seem that you have a problem with letting consumers no about the facts. Have a great day. I am willing to let the consumer make the decision whats important my crammer, spelling or the LEMON I bought. I hope you have a great day. O please spell check this for me. and send corrections
     
    Last edited: Aug 22, 2007
  13. pademarco
    Joined: Aug 2007
    Posts: 30
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    Location: Lodi NJ

    pademarco Junior Member

    boxrs Is The Man of all types of experiences knowledge. It seem so by his writings. You should write a book on your boating experiences. boxrs has an answer for all of life experiences. I think boxrs should be called the answer man. Having such great wisdom and advise for other with problems is a virtue. Here is a man that $26k means nothing. I guess he likes to being a door mat. He must have a lot of foot prints on his back. I ran spell check time, How did I do
     
  14. boxrs
    Joined: Aug 2007
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    Location: dfw

    boxrs Junior Member

    Sure Pete, I am the answer man. From now on, I expect you to call me that :)

    Fortunately, I rarely have to use spell check. When I do use it, it's to help YOU and others understand what I am trying to say. Instead of "crammer," I would say "grammar." You know? Little things like that. I would love to spell check your writing. However, it would take all day to pick apart your careless use of run-on sentences, fragments, and other errors that make no sense.

    I am originally from the Delaware/NJ area and was searching DE craigslist when I came across your ad - the poor English and poor explanation of the problem caught my eye, so I chose to look around and see what you were talking about. No, I do not work for Bentley. I currently live in Texas working in Aerospace - trust me, the last industry I'd want to be in right now would be boating.... You do realize that the "Bentley" you purchased, wasn't really built like a "Bentley" right? hehehe....

    Frankly, I don't give a crap about your boat. It's your $26k loss and not mine. I wouldn't have wasted that amount of cash on a pontoon even if it meant getting a nice case of VD. You should have done your homework before buying the lowest rated boat on the market. I can understand if the poweplant went out, or there were major structural issues - but you only have minor problems that they can resolve in a relatively short amount of time. Funny how you want them to buy it back. Get real dude. Get out of your chair and just tow the darn thing back to the dealer and get it over with. If they don't fix it properly, then come back here and cry.

    People like you are finger pointers. You like to blame everyone else for your problems. When one little thing goes wrong in your life, or in your case, a screw rusts over - everything around you implodes. You bought a crappy boat, so deal with it properly, and like someone your age should.

    -Answer Man
     

  15. boxrs
    Joined: Aug 2007
    Posts: 13
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    Location: dfw

    boxrs Junior Member

    You mean "grammar"? Or do you mean "grammer"? Or do you mean "crammer"?

    -Answer Man
     
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